It’s natural to resist change, especially in the workplace. Employees get into routines at work, and get comfortable working with various hardware and software, often after having struggled initially, and spending a lot of time getting over said systems’ learning curves. It is no surprise that introducing a new system such as video communications will usually face some resistance.
Here are seven tips to help ensure your team adopts video communications positively.
Get Employees to Understand the Wider Strategy
When you introduce a new technology to your teams, you will need to break down the reasons why to your employees in a logical manner. Your management should acknowledge the benefits of the video communication system you are integrating into your workflow, and clearly explain how it can improve the workplace on an individual and group level going forward. Fast forward two to three years down the road, and use this vision to explain how video collaboration will be playing a major role both in your company, and the industry as a whole.
Organize a “Preview” Class
Find the early adopters who are excited about the new system and have them attend a class with a trainer. This is a chance for you to learn more about customizing the experience for the organization by understanding the culture of the employees. And a chance for you to turn a group of employees into “video advocates” who will help spread the word about how great video technology is.
Make the Training Interesting
Many find training boring, especially when they may be anxious about other projects that require more immediate attention. Break training up into several small sessions, or give their minds a “learning break” by mixing up your sessions by using different forms of media, or having rapid fire, ten minute Q&A sessions. This will help ensure your training is a success, and will minimize the learning curve upon implementation.
Provide the Team with Quick Hacks
Each employee will likely have a preferred way of using the software that suits their individual style, but it’s always beneficial to provide a handful of options. While in initial training, focus on functionality rather than advanced usability. You can layer advanced usability in later, once the video communications software works at a minimum desired level in the day-to-day workflow.
Provide Support Systems
Regardless of how much training you provide, there will be scenarios in the initial implementation that were not accounted for in training. Have the trainer easily accessible for a few days to help resolve these issues immediately. When issues arise it is also a good idea to have one of your “video advocate” employees from the initial training class (see no.2) be available to help with troubleshooting, and to further the skills of the top line users.
Standard Operating Procedures
A good standard operating procedure will allow anyone new to come into the business and use the software right away. Ensure one of these is written while the training is conducted, and test it thoroughly to ensure it covers everything. Be sure and update your operating procedure regularly, as your systems are upgraded, or when methods and functions change.
Understanding your employees’ perspective is important. Have your teams give as much input as possible into this latest acquisition, and, by including that with the tips above, you will be well on the way to having a team who sees the value in video communications.