Today, two out of three American adults own a smartphone. In the last four years, smartphone usage grew by 394 percent, and tablet usage by 1,721 percent. Not only has the ubiquity of mobile devices changed the way we communicate, inside and outside of work, but it has also given rise to the concept of being connected at all times—at the office, on the road and everywhere else. Videoconferencing is front and center in the workplace where the ability to be connected “anytime and anywhere” is crucial. This is especially true for businesses that subscribe to trends like BYOD, telecommuting, remote work, as well as virtual and/or global operations.
Beyond simple collaboration benefits, though, organizations are now finding out how mobile videoconferencing can transform their day-to-day operations by providing employees real-time access to information. As a solution that allows businesses to use personal smartphones and tablets as conferencing access points, mobile videoconferencing is cost effective, simple to set up, and user-friendly. Plus, with improved bandwidth and reliable networks available almost everywhere today, companies of all shapes and sizes can leverage this video technology.
Service and Support
Most people have used video apps on their smartphones and tablets, so for employees working out in the field, the technology is familiar, intuitive, and can prove to be invaluable. If someone is faced with a daunting new project or task, they can easily access on-demand videos to help them. If they need further assistance, employees can use mobile videoconferencing to connect with support staff to assist them in real-time. This helps keep operations moving at a quick pace with little time wasted on problem solving. By using mobile videoconferencing, managers can also make themselves available to further assist their teams.
For manufacturing companies, a great deal of time, effort, and money goes into ensuring their sites and facilities are operating within government regulations and to industry standards. To this end, quality assurance managers are often required to make trips to various manufacturing sites and warehouses scattered across the country or across the globe, to monitor on-site work.
Mobile videoconferencing can take the headache out of the equation by allowing managers to assess and monitor the work processes at several sites from a single interface. In addition, quality control managers can tour a plant with their mobile device and share live-streaming video of the work in progress to provide real-time feedback. Some companies are going super high-tech and use video-enabled robots that are remotely controlled over the Internet to visit any facility whenever they want.
Training and Education
Mobile video is extremely effective in training and educating new employees. Normally, companies operating in several locations send managers from their headquarters to train employees in their branch offices. Some will hire outside trainers to come to their various locations. This not only incurs traveling expenses, but is time-consuming as well and can become a scheduling nightmare. By using mobile videoconferencing, training can occur at several locations all at once. Because the employees are using their own devices for training, it results in better involvement and participation than traditional conference room set ups. Mobile video also allows remote employees access to professional personnel and help that may not be easily accessed in their locations.
Organizations will soon recognize that the benefits of videoconferencing go way beyond just communication and collaboration. With the influx of high-bandwidth networks readily available today, there are numerous mobile roles that can be utilized successfully in day-to-day business operations, helping companies keep their competitive edge.